Terms of Use
1. Introduction
1.1 These Terms of Use constitute the terms and conditions governing the use of the present website (automotormaleme.com) (hereinafter the “Website”), which is offered for use to interested parties (hereinafter the “Users”) by GALANIS S.A., having its registered office at Maleme 0, Chania, 73100, Greece (hereinafter the “Company”).
1.2 The Website is addressed exclusively to Users over eighteen (18) years of age. Access to and use of the Website are subject to these Terms of Use (hereinafter the “Terms of Use”). Mere access to and use of the Website constitutes full and unconditional acceptance of the Terms of Use. It is therefore presumed that the User has carefully read, understood, and accepted the Terms of Use, as well as compliance with Greek and European legislation.
1.3 The above acceptance applies to all Users of the Website, namely:
(a) simple users (hereinafter “Visitors”), who may only read, listen to, and view the content of the Website, and
(b) registered users (hereinafter “Registered Users”), who provide their personal data in order to use certain services of the Website, such as, indicatively, participation in competitions.
1.4 Users remain personally and exclusively responsible for all their actions while using the Website. The Company shall not be liable for any damage or loss arising from Users’ failure to respect and comply with this clause. However, Users may be liable for damages or losses suffered by the Company or third parties due to such failure.
2. Access to the Website
2.1 Access to the Website is permitted throughout the week and at all hours, except during periods when access is suspended due to Website maintenance, upgrades, interruption of electronic communications, or other related causes. The Company bears no responsibility if, for any reason, the Website is unavailable at any time or for any period.
2.2 The Company aims to update the Website regularly and reserves the right to modify or update its terms, conditions, and content at any time. If necessary, the Company may suspend access to the Website or discontinue it indefinitely. The Company is under no obligation to update material on the Website that may be outdated at any given time.
2.3 Users are solely responsible for making all necessary arrangements to access the Website. In particular, Users bear the cost of their equipment and Internet connection, maintenance and operation costs, as well as full responsibility for their security and efficiency. Users must ensure that all persons accessing the Website through their Internet connection are aware of these Terms of Use and fully comply with them.
3. Orders via the Website
3.1 Each online order shall be considered a concluded contract only after the Company sends a relevant email confirming the commencement of the order processing procedure.
The contract is not considered concluded prior to the Company’s verification of product availability and pricing and the dispatch of the email confirming the start of order processing.
3.2 Order cancellations may be made before the goods are collected by the transport companies and not after the dispatch of the relevant Shipping Confirmation notification. In the event of late cancellation, the corresponding shipping costs (dispatch and return) borne by the Company will be charged.
Returned products must be in excellent condition and in their original packaging as shipped. Returns are not accepted for books and wind musical instruments. Returns are also not accepted for products made to order for a customer following a deposit or full payment and which do not belong to the Company’s scheduled stock.
For order cancellations, you may contact us at +30 2821 062 605, +30 694 600 0347 (Monday – Sunday: 8:30 - 13:30 & 17:30 - 21:30) or at info@automotormaleme.com
, stating the order number.
3.3(a) The customer has the right to submit a withdrawal and return request for a product purchased through our online store within fourteen (14) days from the date of receipt. From the date the withdrawal request is sent, the product must be returned to the Company within fourteen (14) days, and return shipping costs are borne by the customer.
The product must be returned intact and in excellent condition with its original and complete packaging (boxes, foam, plastic), without tears, damage, or alterations, and with all accompanying items (instructions for use, etc.).
Excluded from the right of withdrawal are:
Orders placed online but collected and paid for at the physical store of GALANIS S.A., as these are not considered distance contracts.
Returns are also not accepted for products ordered specifically for a customer following a deposit or full payment and which do not belong to the Company’s scheduled stock.
3.3(b) If a product must be returned to our Company due to a manufacturing defect or incorrect shipment by us, the return will be free of charge and exclusively via our cooperating courier company, with recipient charge, to GALANIS S.A., Maleme 0, Chania, 73100, Greece.
3.4 According to Law 2251/1994, Article 3, paragraph 4, concerning distance sales (online), the refund will be made within fourteen (14) calendar days from the date of receipt of the withdrawal request, provided the product has been returned. The Company will refund the purchase amount after receiving the product at its warehouses and inspecting it. Refunds are processed after the returned products are checked by authorized Company and store personnel. Refunds are made as follows:
If payment was made by credit/debit card, the refund order is issued immediately and the amount is credited to the card within 3–5 business days, depending on the issuing bank.
If payment was made in cash at our store, the refund is issued upon return of the products.
If payment was made by cash on delivery, the refund is issued within fourteen (14) business days.
3.5 Order execution time is up to three (3) business days provided the products are immediately available. Delivery time varies depending on the selected shipping/collection method and destination. If, according to the courier company’s catalogues, the selected destination is considered remote, the customer must collect the order from the courier’s local branch and delivery to their premises will NOT be made. When an online order is paid electronically (debit/credit card, PayPal, online transfer), collection from our store cannot occur earlier than one business day when the product is marked “Immediately Available.”
3.6 GALANIS S.A. is not responsible for any errors in prices, characteristics, or photographs and reserves the right to change prices without prior notice. Transport of goods is carried out at the customer’s risk.
3.7 In accordance with Regulation (EU) 524/2013 and Directive 2013/11/EU, implemented in Greece by Ministerial Decision 70330/2015, consumers may use Alternative Dispute Resolution (ADR) throughout the European Union.
If the customer qualifies as a consumer (i.e., a natural person acting outside a professional capacity) and encounters any issue with a purchase made via our Website, they may initiate ADR proceedings through the EU-wide Online Dispute Resolution (ODR) platform. For any issue or comment regarding a purchase made from our Website, communication is possible at info@ntoulas.gr
3.8 The Company reserves the right to request a deposit of up to 50% or full payment (depending on the product) for orders of products that are not available and do not belong to the Company’s scheduled stock.
4. Website Content – Intellectual Property
4.1 The Website and its content, including indicatively trademarks, service marks, trade name, domain name, source code, software, services, names, photographs, images, graphics, texts, representations, audio and/or video files, audiovisual works, games, competitions, interactive applications, data, metadata, and databases (hereinafter the “Content”), constitute objects of exclusive intellectual and industrial property rights of the Company or cooperating third parties and are protected under Greek, European, and international law.
4.2 The Content may be temporarily copied into a personal computer’s memory solely for reading purposes. It is expressly prohibited to transfer, sell, assign, grant, commercially exploit, copy, modify, reproduce, retransmit, distribute, sell, or download the Content in whole or in part by any means.
4.3 An exception applies to the storage of a single copy of a portion of the Content on a personal computer for strictly personal, private, non-public, and non-commercial use, without removal of source indications and without infringing intellectual or industrial property rights.
4.4 Access to and use of the software associated with the Website does not grant Users any rights to the software. Users must refrain from any reproduction, modification, translation, or infringement of the software.
4.5 The Company grants Users a non-exclusive, personal, non-transferable, and revocable license to use the software solely for the duration necessary to use the Website in accordance with these Terms of Use.
4.6 Users must compensate the Company for any direct or indirect damage resulting from violations of rights or unlawful use of the Website.
5. User Obligations
5.1 Users expressly agree that their use of the Website shall not violate third-party rights, threaten others, violate law or morals, infringe privacy or intellectual property, or mislead or harm the Company or others.
5.2 Users are prohibited from installing or promoting unsolicited advertising, spam, chain letters, pyramid schemes, or any unauthorized promotional content.
5.3 Users are prohibited from installing or promoting viruses, malicious code, or any content designed to disrupt Website functionality or prevent other Users from accessing it.
6. Links / Third-Party Relations
6.1 The Website may include links to third-party websites. The Company does not control and bears no responsibility for their content, availability, or data protection policies.
6.2 Users acknowledge that any issues arising from third-party websites must be addressed directly with those providers.
6.3 The Company does not endorse or accept responsibility for third-party content or services.
7. Personal Data Management
7.1 Personal data processing is governed by these Terms, the Privacy Policy, the Cookies Policy, and applicable Greek and EU legislation, including GDPR (EU) 2016/679 and Law 3471/2006.
7.2 Users are encouraged to review these policies carefully.
7.3 By providing personal information, Users consent to its collection and processing as described in the Privacy and Cookies Policies.
8. Protection of Minors
8.1 The Website is strictly intended for Users over 18 years of age. The Company bears no responsibility for false age declarations.
8.2 Any involvement with child pornography constitutes a criminal offense and will be reported to authorities.
9. Statements & Disclaimers
9.1 Users acknowledge that use of the Website is at their own risk and that services are provided “as is,” without warranties.
9.2 The Company bears no liability for errors, damages, interruptions, viruses, or omissions related to Website use.
10. Governing Law
10.1 These Terms are governed by Greek law, EU law, and international conventions.
10.2 Any disputes shall fall under the jurisdiction of the Courts of Athens.
11. Miscellaneous
11.1 These Terms constitute the entire agreement between the Company and Users.
11.2 The Company may modify or discontinue Website services at any time.
11.3 Continued use of the Website constitutes acceptance of any modifications.
11.4 Invalidity of any clause does not affect the validity of the remaining clauses.
11.5 Users who disagree with these Terms must refrain from using the Website.